FAQS

Whoopy Shop is an online-based store in the Philippines.

- All items are PRE-ORDER (unless stated if on-hand item) you can expect your order to be shipped in 8-12 BUSINESS DAYS upon payment.
- Orders placed on weekends, public holidays will be processed the next business day. 
- Once your order has been dispatched, you will receive an e-mail or a text message informing you the tracking details.

DELIVERY – LOCAL or INTERNATIONAL

- For local orders (Metro Manila or Provincial), we use J&T Express.

- For international we use DHL, LBC or FEDex upon quotation of the shipping rate.
- For International Orders, you may send us an e-mail at whoopyshop@yahoo.com.ph for quotation
- We do not accept exchange of item/s for international purchases 

  
RETURNS & CANCELLATION POLICIES

WE ARE UNABLE TO ACCEPT REFUNDS & RETURNS UNLESS THE ITEMS ARE DAMAGED OR LOST DURING THE TRANSIT.

Kindly also be reminded that we cannot process returns for items that have been used, worn, or washed, as they no longer meet the eligibility criteria for return.

Please be reminded that cancellation of orders is not allowed once they have been placed.

SAME DAY DELIVERY FOR ON HAND ITEMS

- We offer same day delivery service via Grab Express / Lalamove.

- Buyers must book and shoulder the shipping fees.

- Please send us a message on Instagram to arrange same day delivery.

- Cut-off for same day delivery requests is 6pm. Orders confirmed after cut-off will be delivered the next day.

INVENTORY

- In rare circumstances, technical discrepancies occur within the online store.
- In case a sold out item is purchased, you will be notified via email as soon as the issue is brought to our attention and given a refund or preferred resolution.

  
INQUIRIES

- Please don’t hesitate to contact customer service at whoopyshop@yahoo.com.ph